Privacy Policy & Terms & Conditions

Privacy Policy

This Privacy Policy explains how MB Movers, operated by MB Traders Ltd, collects, uses and protects personal information when you use our website, contact us, request a quote or book one of our services.

For the purposes of applicable UK data protection law, MB Traders Ltd is responsible for the personal information described in this policy.

Information We Collect

We may collect information that you provide directly to us when you complete a form, request a quote, call, email, message us or book a service.

• Name and contact details, including phone number and email address.
• Collection, delivery, moving or service addresses.
• Details about the service you require.
• Property, access, item, load, waste or shipment information.
• Preferred dates, collection times and delivery requirements.
• Messages, enquiries and other information you choose to provide.
• Booking, payment and transaction-related information where applicable.

Our website may also collect limited technical information automatically, such as browser type, device information, IP address and website usage data, depending on the cookies and services enabled on the site.

How We Use Your Information

We may use personal information to:

• Respond to enquiries and prepare quotes.
• Arrange and provide requested services.
• Contact you about bookings, collections, deliveries or service updates.
• Process or administer payments and transactions.
• Keep appropriate business and accounting records.
• Improve our website, services and customer experience.
• Prevent misuse, fraud or security problems.
• Comply with legal, regulatory or tax obligations.
• Send marketing communications where you have consented or where otherwise permitted by law.

We only use personal information where we have an appropriate legal basis, such as taking steps at your request before entering a contract, performing a contract, complying with a legal obligation, pursuing legitimate business interests or relying on consent where required.

Sharing Your Information

We do not sell your personal information. We may share information where reasonably necessary to operate our business or provide the service you requested.

This may include:

• Service providers that support website hosting, communications or administration.
• Payment or transaction providers where payment processing is required.
• Drivers, team members, subcontractors or operational partners involved in providing an agreed service.
• Professional advisers such as accountants, insurers or legal advisers where appropriate.
• Public authorities or regulators where disclosure is legally required.

Where third parties process personal information on our behalf, we expect them to handle it appropriately and only for the relevant purpose.

Cookies & Website Technologies

Our website may use cookies and similar technologies to operate essential website functions, remember preferences, understand site usage and support analytics or marketing features where these are enabled.

Some cookies may be essential for the website to function. Non-essential cookies should be handled in accordance with applicable consent requirements. You can also manage cookies through your browser settings.

Data Retention & Security

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including providing services, handling enquiries, maintaining business records, resolving disputes and meeting legal or accounting requirements.

We take reasonable organisational and technical measures to protect personal information. However, no website, electronic communication or storage system can be guaranteed to be completely secure.

Your Data Protection Rights

Depending on the circumstances and applicable law, you may have rights relating to your personal information, including the right to:

• Request access to personal information we hold about you.
• Ask us to correct inaccurate or incomplete information.
• Ask for deletion of information in certain circumstances.
• Request restriction of certain processing.
• Object to certain uses of your information.
• Request data portability where applicable.
• Withdraw consent where processing is based on consent.

To make a privacy request, contact us at info@mbmovers.co.uk. We may need to verify your identity before completing a request.

Quotes & Bookings

Quotes are prepared using the information available at the time, including locations, distance, item quantity or volume, access, labour requirements, vehicle requirements, timing and any additional services requested.

A quote may need to be revised if the information provided is incomplete, inaccurate or changes before or during the service. Examples may include:

• Additional items or a materially larger load.
• Different collection or delivery locations.
• Unexpected stairs, restricted access, parking issues or long carrying distances.
• Additional waiting time or labour.
• Special handling requirements not disclosed before booking.
• Changes to the requested date, route or timing.

A booking is subject to availability and is only confirmed when MB Movers communicates confirmation of the agreed service.

Customer Responsibilities

You are responsible for:

• Providing accurate information about the job before booking.
• Ensuring suitable access to collection and delivery locations.
• Informing us about stairs, lifts, parking restrictions or access limitations.
• Identifying heavy, fragile, valuable, awkward or specialist items in advance.
• Ensuring items are suitably prepared or packed where packing is not part of the agreed service.
• Ensuring you have authority to move, deliver or dispose of the items involved.
• Being available, or arranging an authorised representative, where attendance is required.

You should not provide prohibited, unlawful, dangerous or hazardous items for transport or disposal unless MB Movers has expressly agreed in advance and the activity is legally permitted.

Changes, Delays & Cancellations

If you need to change or cancel a booking, contact us as early as possible. Any cancellation, rescheduling, waiting-time or additional charges will depend on the circumstances of the booking and any terms communicated to you when the service is confirmed.

Collection and delivery times may be affected by traffic, weather, access problems, road closures, delays at collection or delivery points, vehicle issues or other events outside reasonable control.

Where a delay occurs, we will aim to communicate material changes where reasonably possible.

Payments & Charges

Any applicable price, deposit, payment timing and accepted payment method should be confirmed as part of the quotation or booking process.

Additional charges may apply where the actual job materially differs from the information provided when the quote was prepared, or where additional work is requested and agreed.

Liability

Nothing in these Terms & Conditions excludes or limits liability where it would be unlawful to do so.

Customers should tell us before booking about fragile, high-value, unusually heavy, sensitive or specialist items so that we can assess whether special handling arrangements are required.

MB Movers is not responsible for loss or damage caused by circumstances outside our reasonable control, inadequate customer packing where packing was not part of the agreed service, inaccurate information supplied by the customer, or defects inherent in an item itself, to the extent permitted by law.

If you believe an item has been lost or damaged in connection with a service, please contact us promptly with details and supporting information so the matter can be reviewed.

Website Use & Intellectual Property

Website content is provided for general information about MB Movers and our services. We may update, change or remove website content without notice.

Unless otherwise stated, website branding, original text, graphics and design elements may not be copied, reproduced or commercially exploited without permission.

Links to third-party websites or services may be provided for convenience. MB Movers is not responsible for the content, security or privacy practices of third-party websites.

Applicable Law

These Terms & Conditions are governed by the laws of England and Wales, subject to any mandatory consumer rights or jurisdictional protections that apply to you.

Changes to This Page

We may update this Privacy Policy and Terms & Conditions from time to time to reflect changes to our services, website or legal requirements. The latest version will be published on this page with an updated date.